We want you to love what you have ordered, but if for some reason you don't, here's what to do.
Wanting to return something?
We offer quick and simple returns so if you aren’t 100% happy with your online order, we are more than happy to offer an exchange or refund and you can return your purchase up to 60 days from the day you purchased it.
Simply fill out the Returns form that is included with your parcel or download a new form here
Please note that the customer is responsible for any postage fees for returns. Orders purchased with a gift card, will be refunded with a replacement gift card.
Needing an exchange?
The quickest & easiest method of making sure you receive your exchange as soon as possible is to place a new order with us online and return your original order back to us for a refund (as above). Due to our high turnover of stock, this process ensures that you get your new items before they sell out in the size/colour you want.
As placing a new order for under $100 will incur another postage fee, simply fill out the Returns/Exchange form that is included with your parcel or download a new form here for a free shipping code (Australian orders only).
Please note that the free shipping code is only valid on placing a new order for your exchange and only valid on Australian orders. Swimwear Galore does not pay for any postage costs for returning your original order to us.
Swimwear Galore has the right to assess the age and condition of returned merchandise that has been worn prior to processing a refund or exchange. Unless the merchandise is deemed a genuine manufacturers fault, exchanges and refunds will not be provided after use. Download your Claims form here to fill out and return to us with your faulty garment.
Where do you send your return?
Please post your return to;
Swimwear Galore, Attn: Online Returns
6 Kingston Town Close, Oakleigh, Victoria, Australia 3166
Often parcels get lost if you write 'Return to Sender' and we are not responsible to honour refunds if a parcel is lost in this way. We recommend using a trackable or insured postage method.
Or if paying a visit to one of our Victorian stores is easier for you, you are welcome to bring in your online order to be returned in store. Please remember to bring in your internet order invoice as your proof of purchase.
Please note that refunds will not be issued in store as all returns will be sent back to head office for processing.
When will my refund be processed?
As soon as your return is received and processed by our team, you will receive a confirmation email from us to let you know your refund has been issued. Please allow 1 - 3 working days for your refund to appear in your account. We will always do our best to process all returns as soon as possible however please allow 3 - 5 working days for your return to be processed by our team. If you have posted your return but haven’t heard back, please feel free to contact us and we can look into this for you.
Your satisfaction is our priority, so please take the time to familiarise yourself with the following conditions;
- Although you may try on an item, all return products must be in new and unused condition, with swing tickets and hygiene stickers attached.
- Please ensure that items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.
- The customer is responsible for any postage fees for returns
In-store Returns Policy
Please note that the above returns policy, along with any other policies viewed on our website, are for online only.
To read our in store returns policy, please click here or feel free to contact us with any questions.